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TERMS
• A minimum order is not required
• Net 30 days for established accounts, or prepayment in U.S.dollars, or Letter-of-Credit
• We accept MasterCard & VISA,Discover Card or American Express
• Prices are Ex-Works Seller’s Factory, Mountain View, California
U.S. Destinations & Canada:
Freight charges are prepaid and added to the invoice. Shipments are via UPSGround unless otherwise specified.
Destinations Outside of the U.S.:
New Accounts: Before a credit-line has been established, new account orders must be pre-paid. Freight charges are collect.
Established Accounts in Good Standing:
Freight charges are collect. Unless otherwise specified, shipments overseas will be via consolidated air-freight to minimize costs.
Prices and specifications are subject to change without prior notice. installation & training/
We encourage you to take advantage of Pickering Laboratories’ individualized two or three-day installation and training courses. For an all-inclusive fee we can provide post-column system installation and training at your site by an experienced chemist from Pickering Laboratories or it’s representatives. The training includes performing analyses, routine maintenance and troubleshooting, and chromatogram interpretation.
Some of our authorized distributors offer their own training and installation services.
Whenever you buy installation and training by Pickering Laboratories, please call Technical Support early to schedule our visit to your site. This is especially important if you buy installation through a distributor or HPLC Company because we need to hear all the details directly from you.
Individually tailored courses are also given at our facility in Mountain View, California. Please telephone or e-mail with your requirements and we will advise cost and schedule.
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Products can be returned if unopened. A restocking fee of 15 % of list price will be applied. Before returning a product for any reason, please:
• Phone or e-mail requesting a Returned Goods Authorization Number.
• Provide a Purchase Order Number for product returns intended for service and repair.
• Package the product so that it will arrive undamaged. Use the original packing if possible. If in doubt, please call. Pickering Laboratories cannot assume responsibility for goods which arrive damaged in shipment.
• Return the completed Health & Safety Declaration with the items intended for service or repair.
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Pickering offers factory repair for it’s instruments (Pinnacle PCX and Vector PCX only). We will re-build or replace components as necessary in our judgment, then test the instrument to make certain that the original problem has been solved.
For repairs, we will charge for shipping, parts and labor (current shop rate).
What is Required:
Obtain a Return Goods Authorization Number (RGA) and a Health and Safety Declaration form. When the instrument is returned it must have the RGA noted on the outside of the box and a completed Health and Safety Declaration, with the instrument. To expedite your repair we request the instrument is returned with a purchase order for the cost to evaluate the system (current shop rate).
What is Done:
Upon arrival we will evaluate your system to generate an estimated cost for repairs. Once we have your approval we will complete the repair. We will replace damaged parts, pressure test the instrument, and then test the instrument to confirm the system meets the products original manufacturer’s specification.
What you get:
The minimum parts replaced are: Restrictor(s), Seal(s) and Filters. If we test the instrument to determine that it meets the original manufacturer’s specification, we will warranty the instrument for 1 year on all the parts that were replaced. If you request that we do not complete this test we will not warranty our work.
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FIELD SERVICE
Because of our limited personnel, we prefer to resolve problems without site visits, but when necessary we will schedule a site visit with you. Please call for a quotation. On-site service entails an initial evaluation on the first day, with repairs potentially extending to the second day to allow for shipment of parts. The shipment of parts will be included in the invoice.
On-site repairs costs will include travel time, air fare, hotel, car rentals, expenses, plus parts and labor.
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LIMITED WARRANTY
Instruments
Pickering Laboratories, Inc., (Pickering) Instruments are warranted to be free of defects in material and workmanship under normal installation, use, and maintenance, for a period of one year from the date of delivery to the customer. Pickering will replace or repair, without cost, any defective items. Expendable items such as check valves, pistons, piston seals, and filters are excluded from this warranty. In addition, physical damage, poor-quality reagent- and sample-induced damage, and instrument damage due to customer’s misuse are not covered by this warranty.
Analytical Columns
Pickering’s Analytical Columns are warranted for 90 days to be free of defects in materials and workmanship under normal installation, use, and maintenance, for the warranted time beginning from the date of delivery to the customer. Pickering will replace the Analytical Column under warranty if found defective in material or workmanship. However, the warranty is void if the Analytical Column was damaged due to customer’s misuse.
How to Obtain Warranty Service
If there is a problem with your Instrument or Analytical Column within the warranty period, immediately notify Pickering or your local authorized representative. If the Instrument or Analytical Column was not purchased directly from Pickering, please contact the vendor where it was purchased. Any Instrument, part of the Instrument, or Analytical Column returned to Pickering for examination or repair shall have Pickering’s prior approval (call for a Returned Goods Authorization Number) and be shipped prepaid by the Customer. Return transportation will be at Pickering’s expense if the Instrument, part of the Instrument, or Analytical Column is found to be defective and under warranty.
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HEALTH & SAFETY DECLARATION
Instruments and columns must be decontaminated and cleaned prior to returning to Pickering. To protect and ensure the safety of Pickering personnel, customer must properly flush instrument of any and all hazards (e.g. reactive chemicals, blood borne pathogens). Please contact Pickering to obtain a Health and Safety Declaration Form (B-0107) describing return instructions and customer responsibilities. Failure to do so will result in delay of service and/or additional charges.
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INSTRUMENT & SERVICE PLANS
We encourage you to consider including a Service Plan to match the quality and reliability you have come to expect from Pickering Laboratories. These offerings provide factory trained engineers experienced in HPLC and post-column technologies to service your Pickering post-column derivatization instruments. Each plan has the features and benefits most requested by customers to offer the best value and effectiveness for today’s busy laboratories.
When you sign-up for the Pickering Laboratories Service Plans you are assuring the continued quality and reliability of your post-column instrument as well as your analysis.
SERVICE AGREEMENTS
• Free Software Upgrades
• Installation of all required performance upgrades
• PM/Service performed by Pickering Laboratory trained service specialists
• Fixed Annual Cost – No Surprises
• Unlimited Technical/Analytical Support
• Multi-Unit Service Discounts Available
SERVICE PLANS
| COMPARISON OF SERVICE PLANS | ||||
| FEATURES | FACTORY WARRANTY | WARRANTY UPGRADE** | DEPOT SERVICE | ELITE SERVICE* |
| Telephone support to isolate and resolve technical problems | Monday – Friday 8AM – 5PM Excluding Holidays | Monday – Friday 8AM – 5PM Excluding Holidays | Monday – Friday 8AM – 5PM Excluding Holidays | Monday – Friday 8AM – 5PM Excluding Holidays |
| Recertification | Not included | included | included | included |
| Site visits | At prevailing rates | Two (including PM) | At prevailing rates | Two (including PM) |
| Preventative Maintenance | At prevailing rates | One | One | One |
| Freight Charges | Not Included | Included | Included | Included |
| Parts and Labor | Included | Included | Included | Included |
Service Plans offered for the Pickering Laboratories Pinnacle PCX and Vector PCX post-column derivatization instruments. Pre-service inspection is required for instruments that have an expired manufacturers warranty or service contracts.
*The Elite Service plan provides a total of two service calls that will cover parts, labor and travel for the period of one year. Included is unlimited telephone support from Pickering Technical Service Engineers and Applications Specialists.
**Applies to new systems only.
For more information and quotations:
Please contact Pickering Laboratories’ headquarters Technical Support at support@pickeringlabs.com or 800-654-3330.
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